We offer free shipping for:

- Orders over ₹800 to India

I’m unsure of my size. What size should I choose?

You can view our size guide on all items. Simply click Size Guide under your item’s product description.

I have lost my Gift Card. Is it replaceable?

Please treat your Gift Card like cash. Unfortunately they are not replaceable if lost or stolen.

My order contains a sale item. Will it be sent straight away?

While the majority of sale stock is stored in our warehouse, we will occasionally need to source sale items from our retail stores. If your order contains a sale item, please note your order may be delayed while this item is sourced and sent back to our warehouse to complete your order.

I've ordered an item that is available for Pre-Order. When will it be sent?

All pre-order items will state the availability date in the product description. This date is an estimation only and is subject to change. Once the Pre-Order product becomes available and your order is dispatched, we will send you an email with your shipping confirmation and tracking details.

My order contains a Pre-Order item, and other items. When will my order be sent?

Your whole order will be sent only when the Pre-Order product becomes available. If you want to receive your other items earlier, we recommend placing a separate order with your Pre-Order product, so that it doesn't hold up all of your other goodies.

I've ordered a Personalised item. When will it be sent?

Please allow up to 3 additional business days for dispatch of all Personalised orders. Please note, this can take longer during promotional or busy periods.

Once the Personalised product has been completed, we will send you an email with your shipping confirmation and tracking details.

My order contains a Personalised item, and other items. When will my order be sent?

Your items will be sent only when the Personalised item/s are completed. If you want to receive your other items earlier, we recommend placing a separate order with your Personalised product, so that it doesn't hold up all of your other goodies.

I have placed my order - can I change my personalised text?

The personalisation process begins as soon as an order is placed. For urgent changes to Personalised products, please contact our Support Team at our mail to check your order's status.

Can I exchange or return Personalised items?

The great thing about customisation is that once an item is personalised, it is made just for you! As a result, we cannot offer exchanges, returns, or refunds if you change your mind about your personalised purchase.

My Personalised item is faulty. Can I get a replacement?

Each Personalised item is handcrafted by our experts on site, ensuring individual attention and a unique finish. This process may result in minor variations, making each product uniquely distinctive. If you believe the actual product you have had personalised is faulty, contact our Support Team at mail.

I received a Personalised item with incorrect custom text.

Each personalised item is embroidered exactly as the text was entered on the product page. If you'd like to review the custom text submitted with your order, please contact our Support Team at our mail.

What payment options do you have?

You can purchase your order by using credit card, PayPal, Debit Card or Payment Gateways

Will I be charged a conversion fee?

All prices are shown in INR. If you are shopping with us internationally, your bank may charge you a conversion fee. You should check with your bank for further info.

How long will order take to arrive?

Your order should arrive within 1-5 business days for Standard Delivery, and 1-3 business days for Express Delivery once it has dispatched from our warehouse.

Where can I find the tracking information for my order?

After we have dispatched your order you will receive a Shipping Confirmation email from us with a link to your parcel's tracking information.

Does Express shipping guarantee my order will be processed and sent the following day?

Unfortunately, Express post is not a ‘rush through’ fee. We still require 1-5 business days to pack and send your order, as some items are sourced from stores and therefore some delays may occur.

What if I am missing an item, or I received the wrong item?

If you have received your order incorrectly, please let us know by emailing us, and we will sort this out asap for you.

Can I return my item/s?

You may return your item/s purchased online for a Credit Gift Card + 10% Bonus Credit, Shop Now + 15% Bonus Credit, Exchange or *Refund (excluding sale items, underwear, jewellery & personalised products) provided all tags are still attached, the item is in an unworn condition and you have your order confirmation or proof of purchase.

* Please note, refunds can only be processed for items purchased online and returned via our Return Portal.

How do I return my item/s?

Online purchases can be returned to any of our physical stores, or by post to our Online Return Team. Our Return Policy & instructions can be found here.

Online purchases returned in store are eligible for Exchange or Credit only.

Are there any items I can’t return?

Sorry, there are some items we cannot accept for return. Our Health and Hygiene Policy means we cannot accept underwear or jewellery. Items such as those purchased on sale, gift cards and personalised products are also not eligible for return.

When will you process my return?

Returns are processed within 3-5 business days after it has been received at Head Office.