- Items must be returned within 30 days of dispatch.
- The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached.
- The returned items must not be underwear, jewellery, sale and stock clearance items or specially marked and personalised items.
- The returned items must be informed to us through mail in order to be processed.
- Items must be returned within 21 days of purchase.
- The returned items must be unworn, unwashed and in otherwise unused condition, with proof of purchase, all original labels and tags attached.
- The returned items must not be swimwear, underwear, jewellery, sale and stock clearance items or specially marked and personalised items.
- Returns can be processed for Credit Gift Card or Exchange only.
- During in-store promotions, returns can be processed for size exchanges only. If you wish to exchange your item for a different product or a Credit Gift Card, please hold onto your items until the sale has ended.
- The returned items must be lodged in our Online Return Portal in order to be processed.
Return Process
We aim to process all returns within 3-5 business days of receipt, and you will receive an email from us once completed.
Exchanges
- Exchanges will be processed once your return shipment has been deemed ‘delivered’ by the postal carrier.
- A ₹100 shipping fee will be charged for your new exchange item to be dispatched.
- Exchanges will be shipped with Standard Post.
- While we try to process all requested items, please note that items may sell out before we are able to finalise your exchange.
- If your requested item is unavailable from our warehouse you will be issued with a Credit Gift Card.
Refunds
- A ₹100 processing fee will be deducted from the refund total.
- Refunds typically take up to two (2) business days to finalise depending on your bank.
- If your original order was purchased via the method of mixed payment using a Gift Card and other, you will receive the Gift Card back first and the balance via your other payment method.
- Sale & stock clearance items are not eligible for a return or exchange.
- Swimwear returns must have their hygiene seal intact and have not been previously removed.
- Swimwear purchased online can be returned online only. Swimwear purchased in store is not applicable for return or exchange.
- Due to hygiene reasons, underwear & jewellery cannot be returned.
- Delivery fees paid at time of purchase are non-refundable.
- If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.
- Items purchased in store are unable to be returned online.
- Online purchases can be returned to any of our physical stores for an Exchange or Credit only. You must display your Order Confirmation as the proof of purchase.
- Personalised products cannot be returned or exchanged unless faulty.Online + Instore purchases
If you believe your item is faulty or damaged, please email for further assistance.
- When returning for a Credit Gift Card, your payment plan will remain in place & the full balance is issued as a Credit Gift Card.
- When returning for a Refund, the amount will be cancelled from the final instalments of your payment plan and a refund will be issued if payment has been made.
